NORTH LITTLE ROCK, ARKANSAS

(covers those products labeled Apeks, Aqua Lung, SeaQuest and Suunto)


Important Notice About Mail Order Sales of Aqua Lung Products and Warranties
Retailers that offer to sell and ship Aqua Lung life support products by mail, in response to mail, telephone or internet orders, are NOT AUTHORIZED AQUA LUNG AMERICA DEALERS. If a consumer purchases Aqua Lung life support products by mail, telephone order or electronically, they are purchasing from a non-authorized dealer, and the products will not be covered by Aqua Lung America’s Warranty. Aqua Lung America has not authorized any exceptions to its "in-store only" sales policy.

When a consumer buys Aqua Lung life support products from an Authorized Aqua Lung America Dealer, they are buying from trained professionals who can instruct them on the proper and safe use of the equipment.


WARNING: It is dangerous for untrained and uncertified persons to use the equipment covered by these warranties. Therefore, use of these products by an untrained person renders any and all warranties null and void. Use of SCUBA equipment by anyone who is not a certified diver, or receiving training through a recognized certification agency, shall render void all warranties, expressed or implied.


Registering Your Product(s) With Aqua Lung America

When you purchase a regulator, alternate air source, buoyancy compensator or dive computer from an Authorized Aqua Lung America Dealer, you will find a Warranty Registration Card in the box. Please fill out this card and mail it in within 15 days from the date of purchase. Ricks Dive 'N Travel Center will provide this service for our customers.

Warranty Types

30 Day Satisfaction Guarantee
If any Aqua Lung product that you have purchased from an Authorized Aqualung America Dealer fails to meet your expectations, Aqua Lung America will replace or exchange the product free of charge within thirty (30) days of the original purchase. Exchanges must be made through the same Authorized Dealer for merchandise of lesser or equal value and will be made only for Aqua Lung equipment. A sales receipt must accompany the product to be returned. Aqua Lung America makes this guarantee of satisfaction a part of all product warranties because of the confidence we have in our products.

30 Day Satisfaction Guarantee Restrictions
30 Day Satisfaction Guarantee does not apply to clothing, wetsuits and footwear.

Limited Warranty
Aqua Lung America warrants to the original purchaser for a period of time, specified below for each product, from the date of purchase that the product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below. The limited warranty is extended only to the original purchaser for purchases made from an Authorized Aqualung America Dealer and is not transferable. This warranty is limited to repair or replacement only at the discretion of Aqua Lung America.

Limitations: Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, casualty or normal wear and aging.

Cosmetic damage(s), such as scratches, nicks and fraying are not covered under warranty except when the product is new, out of the original packaging.

This warranty does not extend to equipment used for commercial or military purposes.

Limited Lifetime Warranty
Coverage on buoyancy compensators, regulators, and alternate air sources, covers the product throughout its useful life and is subject to all the conditions of the Limited Warranty and utilizes the pro-rated replacement policy*.

These limited warranties are extended only to the original purchaser for products purchased directly from an authorized Aqua Lung America Dealer, and are not transferable.

These warranties are limited to repair or replacement at the discretion of Aqua Lung America.

*Product Replacement on a Pro-Rated Basis
Products under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Pro-rating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim. This can be useful to evaluate Limited Lifetime Warranty claims since the warranty period is for the "useful life of the product" and not a set length of time. The following guidelines should be used in determining what pro-rated percentage will be used.

Note: This can be a subjective evaluation. Fair and reasonable judgment should be used.

**Pro-Rating for the Suunto Computer and Electronic Instrument Five Year Limited Warranty
At Aqua Lung we have recognized a need to pro-rate replacement computers and electronic instruments after the previous 2-year warranty has expired. We have implemented this new policy for our customer's satisfaction since it is sometimes difficult to evaluate and repair delicate electronic equipment. Similar to the pro-rating used in the Limited Lifetime Warranty, the following guidelines should be used to determine what pro-rated percentage to use.

Specific Warranty by Product Category

*BCs –

30 Day Satisfaction Guarantee
Limited Lifetime Warranty (Pro-rated)

Covered:

• This warranty extends to seam integrity, stitching, inflator components, and assorted hardware. Factory prescribed annual service by an authorized Aqua Lung dealer is required.

Not covered:

• This warranty does not extend to abrasions, punctures, cuts or tears, or seam separation caused by chemical attack; including prolonged exposure to chlorine.

*Regulators-

Free Parts for life agreement
30 Day Satisfaction Guarantee
Limited Lifetime Warranty (Pro-rated)

Covered:

• This warranty extends to all regulators and alternate air source parts provided that an annual inspection or overhaul is performed in accordance with Aqua Lung America procedures.

Not covered:

• Mouthpieces that have been torn or bitten through or hoses that have pulled out of crimps.

** Suunto Dive Computers and Electronic Instruments -

30 Day Satisfaction Guarantee
Five Year Limited Warranty (Pro-rated)

Covered:

• Unit will function as prescribed in the Owner’s Manual.
• Flooding (except for incorrect battery hatch installation).
• LCD display (unless there is damage caused by shock or abuse).

Not covered:

• Computers damaged by leaking batteries (except when new, out of the box).
• Low or dead batteries (except when unit is new, out of the box).
• Shock or abuse.
• Use of unauthorized battery, gel or wiring.
• Cracked housing.
• Cracked LCD screen.
• User error.
• Cross-threaded battery caps.

Analog Gauges and Compasses -

30 Day Satisfaction Guarantee
Two Year Limited Warranty

Covered:

• Flooding
• Leaking
• Inaccuracy outside of what is deemed acceptable by the manufacturer

Not Covered:

• Leaking high-pressure spools that have not been maintained.

Masks, Fins, and Snorkels -

30 Day Satisfaction Guarantee
Two-Year Limited Warranty

Covered:

• The functions of the buckles and roll-pins under normal use.
• The integrity of the frame, skirt and strap under normal use.
• Purge valves
• Materials
• Tears in flex tubes
• Snorkel keeper

Not Covered:

• Leaking due to poor fit.
• Bitten snorkel mouthpieces.
• Damages caused by commercial defog products that are not compatible with mask materials.
• Warped, deformed or delaminating fin blades due to exposure to heat.

Gear Bags -

30 Day Satisfaction Guarantee
Two Year Limited Warranty

Covered:

• Zippers
• Stitching & seams
• Material separation
• Hook and loop type closures
• All hardware, e.g., clips and wheels.

Not Covered:

• Separated seams or worn materials due to hauling excessive weight, e.g., cylinders, weight belts.
• Damage due to dragging.
• Damage to threads or materials due to Velcro‰ snags.
• Fading or discoloration due to exposure to the sun, chlorine or the environment.
• Cuts or punctures.

Knives -

30 Day Satisfaction Guarantee
Two Year Limited Warranty

Covered:

• 304 Series stainless steel knives are warranted not to rust or break (when used properly).
• Breakage of the sheath under normal use.

Not Covered:

• Rust on knives made of 420 stainless steel. Note: Due to the higher carbon content, 420 stainless steel knives can develop rust, especially along serrations and notched line cutters. To lessen this effect, rinse and clean knife and sheath thoroughly after every use, let both dry. Rub a small amount of lightweight machine oil on the blade with a rag. Store in a dry place.
• Damage from use other than as a cutting tool, e.g., prying.
• Normal wear and tear on the straps.

Wet Suits -

One Year Limited Warranty

Covered:

• Materials.
• Zippers.
• Seam integrity.
• Trim.
• Stitching.

Not Covered:

• Worn Knees, Cuts or Punctures.
• Damage to threads due to Velcro™ snags.
• Fading or discoloration due to exposure to the sun, chlorine or the environment.
• Pilling (localized wearing) of material due to abrasion or heavy wear.

ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE PERIOD OF TIME, SPECIFIED FOR EACH PRODUCT, FROM THE DATE OF PURCHASE.

Some states in the U.S. and some foreign countries do not allow limitations on the duration of implied warranties, so this may not apply to you.

This warranty gives you specific legal rights. You may have rights which will vary from state to state and country to country.

AQUA LUNG AMERICA DISCLAIMS AND EXCLUDES ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES IN THE U.S. AND SOME FOREIGN COUNTRIES, DO NOT ALLOW EXCLUSIONS OF LIABILITY, SO THIS MAY NOT APPLY TO YOU.

Making A Warranty Claim
If you are the original owner of an Aqua Lung product that is determined to be defective in any way, please return it to your local Authorized Aqua Lung America Dealership. Please provide your dealer with photocopies of your original sales receipt along with any service records you may have. If your local dealer determines that you have a valid warranty issue and they are unable to take care of it in their place of business, they will send it back to Aqua Lung America for evaluation.