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| Rick's
Dive 'N Travel Center's Retail Policies Scuba Classes: Rick's Dive 'N Travel Center, Inc. has been serving Arkansas' scuba divers since 1978 and a member of the North Little Rock Chamber of Commerce. Scuba Diving is not typical of a general business which are reflected in some of our store policies. There are NO REFUNDS on class payments or reservations. Classes can be transferred to another person if you decide not to enroll in a class. However, once you do enroll in a class, we require at least 10 days notice to transfer to another class/date. There is a $20 transfer fee as long as we have at least a 10 day notice. Any delay of over 30 days to complete your Open Water Certification dives requires a pool refresher to maintain your skill level. If you complete a scuba class, but don't certify within six months, you will be required to complete some classroom & pool training to bring your diving skills up to standards. See our store staff for the cost of this make up! If it has been 6 months or more, you will be required to complete the class again. If a student misses a class or pool session for any reason, you must attend a make-up session prior to the next class/pool meeting. This private session is $15 per person for a class make up and $25 for a pool make-up. Referral Certifications: Students who
desire to complete their final Open Water training dives at a tropical location,
such as the Bonaire, the Cayman Islands, Cozumel, Hawaii etc. will be required to pay for a
"Letter of Referral" to process the necessary documents. This fee coves
researching dive shops at your selected destination, the cost of the paperwork,
faxes to/from the resort dive center, certification card when you return
and a minimum of one additional pool session prior to your departure. It
is the responsibility of the student to arrange the additional pool session with
us prior to departure. We offer a $25 discount on the referral fee if you book
your trip with Ricks Dive 'N Travel Center. Once you have decided which
referral facility to use, we will begin the process and necessary paper work.
To receive the Letter of Referral, you must have two photo's, all your class &
pool sessions completed, copies of your knowledge reviews, medical release,
liability form, log book up to date and signed by your instructor, settled any
outstanding balance at the store and your
class & pool sessions completed. The Referral fee is $35 without a
pool refresher or $50 with the pool refresher including all dive equipment.
New
Student Pre
Orientation: The following is
covered by one of Rick's professional staff members during all new student
"Pre Orientations"! These are approximately 30 to 40 minutes and mandatory
so you will have the opportunity to get the most out of your scuba certification
process at Ricks. Rick's Orientation
includes: Staff Introductions,
store tour, class dates & times, review of your student Crewpak, pickup your loaner DVD or VHS,
overview of Ricks snorkeling equipment requirements,
layaway options, Open Water training options - Florida, - one of our
Caribbean trips, or our Lake Ouachita option, equipment rental
procedures, non completion portions of the course, missed class/pool procedures,
& our course transfer/cancellation policy. 30
Day Guarantee: If you are unhappy with any purchase from Rick's, return it with the original packaging within 30 days of the original purchase date and we will replace or exchange it, or give you an exchange credit on your account. Items returned within 30 days of the original purchase that have been used, or do not have the original packaging, will be subject to a 25% restocking fee. Some items such as swimming attire, wetsuits, snorkels and personal mouthpieces cannot be returned after use, for obvious reasons. Any special ordered items will also incur freight and handling charges. Equipment policies: Any equipment used by our students must meet our safety requirements. Snorkeling equipment must be scuba diving quality (no off brand sporting goods equipment allowed) Classes beyond our beginning Open Water Program must be in it's current service inspection period with the appropriate service sleeve, or sticker attached. SORRY NO EXCEPTIONS! We simply can't allow a diver to make a deep dive with us if their equipment has not been serviced within a year or the manufacturers recommended service interval. YOUR safety is our primary concern! Layaway policies: Our generous lay-away policy
requires
a 25% down payment and 25% each month for 90 days on any purchase over $250.00.
If a monthly payment is not made the layaway will be terminated. If an
item was custom ordered or not an item that we normally stock, 50% of that item
must be paid prior to order plus any shipping charges. There are NO interest
charges when paid within our 90 day terms. At Rick's, we even go a step further,
allowing you to use your Lay-away during any store sponsored classes, trips,
activities or events at NO extra charge. We kindly ask that you NOT mark your
name in the equipment until it's paid in full. We cannot transfer lay-away
payments to classes, trips or other equipment.
Returns and
Exchanges: We offer
exchanges and in-store credits only for returned items within 30 days of the original
purchase date and the items must accompany the sales receipt or verified in
our computer system. We don't offer returns or in-store credit for closeout or
sale items. Any item returned
must be like new and in the original packaging to receive a full in-store
credit. If for some reason we do not
stock a specific product that you request, it may take a few days for an
exchange to take place. We will advise you of any unexpected delivery
time.
Warranties
and Manufacturer's Guarantees: As
always, Rick's will honor the valid warranties and guarantees of the
manufacturers and brands that we represent. If you did not purchase the
item from us, you will need to provide proof-of-purchase from an
authorized dealer or current warranty card. We will act as your
representative in any situation that we cannot resolve in-store.
Purchases
through our website: Purchases and
travel reservations through our web site requires an e-mail or phone contact
between Rick's dive travel coordinator and you. In no case will we bill your
credit card or request payment until we have confirmed all travel
arrangements with you in advance. At this time you will be given options of
payment and delivery time of your documents. Standard trip reservation and
liability forms will be mailed or faxed to you after final arrangements
have been confirmed with you by our travel department. As
always we strongly recommend trip
insurance. Most
of our escorted dive
vacations offer a Pre-Trip party here at Ricks to pass out travel documents,
meet the group, and cover specific information on the trip from start to finish.
We highly recommend everyone to attend our specific trip meetings for your
benefit.
Travel
Cancellation and Refund Policy: When you make
a travel reservation at Rick's, you will be given the specific cancellation
and refund policy's for that trip. Since there are so many variables in the
travel business, including airlines, hotels, transfers and dive operators, which
all have different cancellation policies, we strongly recommend that you purchase
Trip Cancellation Insurance. This small premium makes us all
look good in the unfortunate event that you have to cancel your trip for some unforeseen reason such as illness, weather, jury duty, trip delays due to
airlines, etc.. See our travel coordinator for brochures and information about
trip cancellation insurance. In the event
of unexpected cancellations, Rick's Dive 'N Travel Center will always endeavor
to work in your interest to secure any and all available refunds. Our staff is
looking forward serving you! Air Fills: Rick's requires a national recognized certification ie. PADI, NAUI, SSI,
YMCA, etc. for any air fills or equipment rentals. All cylinders must be
in current hydrostatic test and have a valid nationally recognized VIP or VIP+
sticker. See our specific requirements on Paintball air refills.
Gift Certificates
& Gift Cards: Gift certificates and gift cards are like cash and cannot be honored if they
are lost. |
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